1. What must I bring with me to tour an apartment? 
    We require a government issued photo identification for all tours.
  2. What are your fees and monthly charges? 
    We charge a $50 application fee per applicant, a $100 non-refundable administrative fee and a $200 application deposit. Applicant credit score may result in a larger deposit requirement.
  3. What are the income and credit qualifications? 
    We require a gross household income of three times the market rent. Guarantors must earn four times the market rental amount to qualify. Positive credit standing is required for standard approval. Lower scores may require an additional deposit or denial.
  4. What is acceptable “proof of income” to sign a lease? 
    We require the last two consecutive paystubs (30 days), a current LES, last year’s W-2, 3 months’ bank statements or an official offer letter to verify income.
  5. What happens if I qualify for an apartment, but my roommate does not?
    We could list your roommate as an occupant as long as you qualify on your own.  Your roommate would need to meet our criminal background check, have moderate credit, and good rental history.
  6. Is my application deposit totally refundable?
    If your application is declined your application deposit will be refunded. If you cancel your application for any reason your application deposit will be retained as liquidated damages. Otherwise, your application deposit is applied to your security deposit and will be refunded, less any deductions, within 45 days of move-out.
  7. If I get a job transfer, can I break the lease? 
    If you are terminating your lease for any reason other than military service transfers, you are responsible for lease cancellation fees.
  8. Can I change to a month-to-month lease plan after my first year? 
    After you have completed initial lease term, you are eligible to continue on a month to month basis with additional charge (based on the market rent).
  9. How long is the term of the lease? 
    We can offer flexible lease terms which range from 6-13 months.  Contact leasing office today for your custom quote.
  10. Do you accept leases for short terms?
    Yes we do offer short term leases.
  11. Do you offer furnished apartments?
    We no longer offer furnished units.
  12. Do you offer corporate apartments? 
    Yes we offer corporate apartments.
  13. If something needs to be repaired in my apartment, how do I report it? 
    For your convenience we have a Resident Portal available via the property website. You can send your non-emergency request 24 hours a day 7 days a week.  One of our maintenance team members will promptly address the problem within 48 business hours.
  14. Are residents permitted to paint their apartment? 
    Each apartment comes with an option to upgrade two accent walls.  We do allow you to paint your apartment; however, it is your responsibility to return the apartment to its original condition before moving out. Contact the office for paint supplies in order to correctly match the paint color.
  15. When is my rent payment due? 
    Rent is due on the first day of each month.
  16. What day of the month am I liable for a late charge? 
    Any rental payments received after the 5th of each month are considered late and a 10% late fee is applied. If you are paying your rent late you will also forfeit any monthly discounts you are receiving.
  17. Will you accept electronic payments from my bank? 
    We accept Visa, MasterCard, and Discover for a small transaction fee. We also accept electronic payments from your bank account free of charge. You can also set-up recurring automatic payments from your bank account free of charge.
  18. Is there a place where I can pay my rent after office hours? 
    Please see leasing office for details.
  19. There is a person who might be staying with me for a while, is that permitted by the lease? 
    Any guest staying for longer than seven consecutive days will require written permission from the leasing office. Anyone living in the apartment home must submit an application and meet our credit and background standards.
  20. My children live with me in the summer; do I need to notify your office when they arrive? 
    For your safety, any guest staying for longer than seven consecutive days will require written permission from the leasing office. This includes anyone under 18.
  21. Am I required to have renters insurance? 
    You are not required to have renter’s insurance, but we highly recommend it.
  22. Can I install my satellite dish at my apartment? 
    No, cable is included in the rent free of charge.
  23. Where do I register to Vote? 
    Voter registration can be done in person at the Department of Motor Vehicles or on their website at www.dmv.state.va.us
  24. How is your property different from the competition?
    1. We are the only neo-urban development in Chester, featuring retail and homes in our community. Enjoy restaurants, dining, and shopping right outside your doorstep!
    2. Professional, Friendly and Sincere Office and Maintenance Staff.
    3. Located in a renowned School District including: Ecoff Elementary, Carver Middle and Thomas Dale High School.
    4. Enjoy our piazza area by the fountain, walk to shopping and dining right outside of your doors.
    5. Our apartments offer unique floor plans with bamboo flooring, ceramic tile, luminous windows, stainless steel appliances, granite countertops, ample closet space, and washer and dryers.
    6. Our Clubhouse features a FREE DVD Library, 24 hour fitness center, pool side area with a grilling station, tennis courts, and playground.
  25. Will you accept my delivery packages for me? 
    Yes, however packages must be picked up in a timely fashion and no perishables will be accepted.
  26. What utilities are included in my lease?  
    Cable, Internet, trash, full-size washer & dryers, and pest control.
  27. Is there any additional storage space available at your property? 
    Yes, we have garages available on site.
  28. Do you have reserved parking? 
    Our parking is first come, first serve basis. You may lease a private garage for a monthly fee of $105.
  29. I have a motorcycle, where can I park it? 
    If you have a motorcycle and plan to park onsite, you are responsible for abiding parking laws or you may lease garage.
  30. Does the property have a fitness center? 
    Yes, located at our sister community, Chester Village Green within walking distance of Festival Park.
  31. Does the property have a swimming pool? 
    Yes, located at our sister community, Chester Village Green within walking distance of Festival Park.
  32. Does the property offer on-site recycling? 
    Yes, Valet Trash will happily take your recyclables with your normal everyday trash as long as it is in a separate see-though clear plastic blue bag.
  33. Are gas grills permitted at your property? 
    Due to the county regulations, no open flame cooking devices are permitted at your apartment.  For your convenience there is one centralized grill at the pool.
  34. What kind of pets do you allow? Do you permit exotic pets? 
    We welcome cats and dogs.  We do not allow exotic pets.
  35. How many pets may I have? 
    We allow 2 pets per apartment with a combined weight of no more than 90lbs.
  36. Are there any deposits, special fees, or monthly charges to have a pet? 
    $300 for the first pet, $200 for the second and $10/month per pet


Please call our community if you have any other questions. We are happy to answer your questions and discuss any personal concerns.